Order-Related Questions
How to Check Order Status?
Here's a quick summary of each method for tracking: Login to Your Account: Visit your official website and sign in with the account used to place the order. You can check the order status on the account's order ...
How do I modify my order?
Local Warehouse Orders: If your order hasn't been shipped yet, you can contact customer service to request an exchange. Once shipped, you will need to return the item to the warehouse for an exchange, and you will be responsible for the shipping ...
How do I cancel an order?
1.Orders That Have Been Shipped: Generally, shipped orders cannot be canceled due to the nature and privacy of the products, as they cannot be resold. If you cancel after shipment, there will be a cost fee. 2.Unshipped Orders: Orders that haven't ...
What should I do if the product I received is missing a necessary component?
If your product is missing a necessary component (such as a power plug), the company will send you the correct component as soon as possible to resolve the issue. They will work hard to fix the oversight and ensure you receive a complete product. ...
How to get a refund for a cancelled order?
Here is a summary of our Return and Refund Policy: Product Quality and Inspection: Every doll undergoes thorough inspection and testing before leaving the studio. If you notice any defects or damage upon receiving the doll, please contact customer ...
What should I do if I receive the wrong item?
If you receive the wrong item, please contact the company and provide pictures of the outer box and the item you received. The company will communicate with the factory to resolve the issue and provide the best solution, which may include a partial ...
What should I do if the product I received is not as expected?
You can send us photos or videos of the products you received, and put forward your ideas and questions. We will help you solve your problems or provide you with compensation or refund.
What is the process for getting a refund after cancelling an order?
Once the order cancellation is approved, the refund will be processed within 1-3 days and the money will be debited back to your account.
What should I do if the item I ordered is out of stock?
If the item you ordered is out of stock, the company will reach out to you to inform you and offer alternative options. You can browse the selection of in-stock dolls available on the company's website and choose a replacement item. You can then ...
Why didn't I receive any confirmation photos of my doll before it was shipped?
We will check and test every order, some common dolls will not provide confirmation photos of the finished product before shipment, but you can request for confirmation photos and we will send photos of your order to share with you.
What if I want to change my order after it has already started production?
Once an order is put into production, some custom options may no longer be available due to standard production processes. Of course, you can contact us to get the progress and the engineer will tell you whether it is still possible to modify it.
What should I do if I have not received all the items I ordered?
If you have not received all the items you ordered, you can provide the tracking numbers to the customer service team. They can check the status of the deliveries and contact the factory to investigate the issue. The customer service team will then ...