What should I do if the item I ordered is out of stock?
If the item you ordered is out of stock, the company will reach out to you to inform you and offer alternative options. You can browse the selection of in-stock dolls available on the company's website and choose a replacement item. You can then contact the company through various channels to process the exchange.Or contact us before placingin stock order.
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What should I do if I receive the wrong item?
If you receive the wrong item, please contact the company and provide pictures of the outer box and the item you received. The company will communicate with the factory to resolve the issue and provide the best solution, which may include a partial ...
What should I do if I have not received all the items I ordered?
If you have not received all the items you ordered, you can provide the tracking numbers to the customer service team. They can check the status of the deliveries and contact the factory to investigate the issue. The customer service team will then ...
How long will it take to receive an in-stock sex doll?
After receiving your order, we will contact you within 24 hours to confirm the order details. For U.S. warehouse products: Once the order is confirmed, we will notify the warehouse to arrange shipment and update the tracking number within 2-3 ...
If I live in Hawaii, can I buy an in-stock U.S. doll?
Sorry. Our U.S. warehouse cannot ship to Hawaii or Alaska. We will need to manufacture the doll and ship it directly from the factory to you.
Will there be a handling fee for refunds?
1. Cancellation policy: We want all our customers to make an informed decision before placing an order. Please make sure you know exactly what you want, as these products are considered personal items with certain special characteristics. Be prepared ...