What should I do if I receive the wrong item?

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• Product Details and Specifications?

  You can see the product's size parameters and materials below each product description. The size is measured manually, so there may be slight differences. Please contact our customer service staff for details.

• How can I make a copy of the product that suits my preferences?

  We are able to replicate and customize products based on our clients' preferences and feedback. We provide a preview before sending the final product to the client for confirmation and are willing to make adjustments to the product to ensure the ...

• If the flight box I receive is sent with the doll, will the doll be shipped inside it? Or will it still be in the carton?

  According to the requirements of the shipping company, the doll will be shipped with the flight box if the weight does not exceed. If the weight exceeds the limit, they will be shipped separately. Thank you for your understanding.

• Why didn't I receive any confirmation photos of my doll before it was shipped?

  We will check and test every order, some common dolls will not provide confirmation photos of the finished product before shipment, but you can request for confirmation photos and we will send photos of your order to share with you.

• What should I do if the product I received is missing a necessary component?

  If your product is missing a necessary component (such as a power plug), the company will send you the correct component as soon as possible to resolve the issue. They will work hard to fix the oversight and ensure you receive a complete product. ...