What should I do if I have not received all the items I ordered?
If you have not received all the items you ordered, you can provide the tracking numbers to the customer service team. They can check the status of the deliveries and contact the factory to investigate the issue. The customer service team will then get back to you with an update.
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What should I do if the item I ordered is out of stock?
If the item you ordered is out of stock, the company will reach out to you to inform you and offer alternative options. You can browse the selection of in-stock dolls available on the company's website and choose a replacement item. You can then ...
What should I do if the product I received is not as expected?
You can send us photos or videos of the products you received, and put forward your ideas and questions. We will help you solve your problems or provide you with compensation or refund.
What should I do if the product I received is missing a necessary component?
If your product is missing a necessary component (such as a power plug), the company will send you the correct component as soon as possible to resolve the issue. They will work hard to fix the oversight and ensure you receive a complete product. ...
I suspect that I bought a fake doll. What should I do?
If you think you’ve received a counterfeit doll, follow these steps: Where did you purchase it? Check the website, brand, and order number. Inspect the accessories. Compare the items in the package with the official brand’s product listing. Contact ...
Will there be a handling fee for refunds?
1. Cancellation policy: We want all our customers to make an informed decision before placing an order. Please make sure you know exactly what you want, as these products are considered personal items with certain special characteristics. Be prepared ...