How to get a refund for a cancelled order?

How to get a refund for a cancelled order?

Here is a summary of our Return and Refund Policy:

  1. Product Quality and Inspection: Every doll undergoes thorough inspection and testing before leaving the studio. If you notice any defects or damage upon receiving the doll, please contact customer service within 24 hours.

  2. Refunds and Returns:

    • Damaged Upon Arrival: If the product is damaged upon arrival, please reach out within 24 hours for assistance.
    • No Refund for Other Reasons: We do not offer refunds for any reasons other than product damage upon arrival.
    • Hygiene Policy: Due to hygiene concerns, we do not accept returns of used items. All returns will be inspected to ensure the products are in brand-new condition, unopened, unused, and with undamaged packaging or labels. We aim to prevent second-hand items from being sold to other customers.

  3. Custom Doll Orders: Products sold through Honeylovedoll.com are made to order. The following refund and return rules apply:

    • Change of Mind or Mistake: If you change your mind or accidentally place an order, please contact us within 24 hours for a refund. A 10% fee will be deducted from the total order amount to cover transaction processing fees.
    • After 24 Hours: Once production has started (usually within 24 hours), if you wish to cancel, a restocking fee of 50% of the product’s value will apply. The remaining amount will be refunded to the original payment method.

    • Related Articles

    • Why is there a restocking fee when canceling an order?

      The reason for the restocking fee is that the order was already processed and the material used was already paid for. https://honeylovedoll.com/pages/returns-policy

    • How to Check Order Status?

      Here's a quick summary of each method for tracking: Login to Your Account: Visit your official website and sign in with the account used to place the order. You can check the order status on the account's order ...

    • What is the process for getting a refund after cancelling an order?

      Once the order cancellation is approved, the refund will be processed within 1-3 days and the money will be debited back to your account.

    • How do I cancel an order?

      1.Orders That Have Been Shipped: Generally, shipped orders cannot be canceled due to the nature and privacy of the products, as they cannot be resold. If you cancel after shipment, there will be a cost fee. 2.Unshipped Orders: Orders that haven't ...

    • How can I know the status of my order?

      Once the order has been processed and shipped, the customer will be contacted via email with an update. You can also log in to the account you used to place the order to check the order status. https://honeylovedoll.com/user/signIn