How do I modify my order?
Local Warehouse Orders: If your order hasn't been shipped yet, you can contact customer service to request an exchange. Once shipped, you will need to return the item to the warehouse for an exchange, and you will be responsible for the shipping costs.
Custom Orders: Custom orders usually start production 24 hours after the order is placed. Production times may vary by brand. If you need to modify or exchange a custom order, please contact customer service to check the production progress and whether changes are still possible.
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How to Check Order Status?
Here's a quick summary of each method for tracking: Login to Your Account: Visit your official website and sign in with the account used to place the order. You can check the order status on the account's order ...
How do I cancel an order?
1.Orders That Have Been Shipped: Generally, shipped orders cannot be canceled due to the nature and privacy of the products, as they cannot be resold. If you cancel after shipment, there will be a cost fee. 2.Unshipped Orders: Orders that haven't ...
How can I know the status of my order?
Once the order has been processed and shipped, the customer will be contacted via email with an update. You can also log in to the account you used to place the order to check the order status. https://honeylovedoll.com/user/signIn
How long will it take to receive an in-stock sex doll?
After receiving your order, we will contact you within 24 hours to confirm the order details. For U.S. warehouse products: Once the order is confirmed, we will notify the warehouse to arrange shipment and update the tracking number within 2-3 ...
What if I want to change my order after it has already started production?
Once an order is put into production, some custom options may no longer be available due to standard production processes. Of course, you can contact us to get the progress and the engineer will tell you whether it is still possible to modify it.