How do I cancel an order?
1.Orders That Have Been Shipped: Generally, shipped orders cannot be canceled due to the nature and privacy of the products, as they cannot be resold. If you cancel after shipment, there will be a cost fee.
2.Unshipped Orders: Orders that haven't been shipped can be canceled. However, custom products may incur a cost due to the production progress. To cancel an order, simply contact customer service.
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How to Check Order Status?
Here's a quick summary of each method for tracking: Login to Your Account: Visit your official website and sign in with the account used to place the order. You can check the order status on the account's order ...
How can I know the status of my order?
Once the order has been processed and shipped, the customer will be contacted via email with an update. You can also log in to the account you used to place the order to check the order status. https://honeylovedoll.com/user/signIn
How long will it take to receive an in-stock sex doll?
After receiving your order, we will contact you within 24 hours to confirm the order details. For U.S. warehouse products: Once the order is confirmed, we will notify the warehouse to arrange shipment and update the tracking number within 2-3 ...
How to get a refund for a cancelled order?
Here is a summary of our Return and Refund Policy: Product Quality and Inspection: Every doll undergoes thorough inspection and testing before leaving the studio. If you notice any defects or damage upon receiving the doll, please contact customer ...
How long will it take to receive a custom sex doll?
After receiving your order, we will contact you within 24 hours to confirm the order details. Depending on the features you choose: TPE dolls typically take about 2 weeks to manufacture before shipping. Silicone dolls generally take 2-3 weeks to ...